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Purchased a pair of mens slippers, brought them home to try. Walked up a flight of stairs and walked out of the slippers so they were to big.

Brought them back to trade to smaller pair.

Here is what happened.

-Sales clerk looked at me with a not so pleasent look

-she took them back to the manager

-came back in about 10 minutes.

-proceeded to let me know she was apposed to an exchange

- I asked why

- She said the slippers were worn to long

-the slippers were very dirty on the bottom and had to be scrubbed clean

-and she had to pull animal hair from the inside of the shoe

-I told her I wore them for 13 steps of stairs

-I also do not have any pets or animals in the house.

She said there a WERE animals hairs inside the slippers.

-she then said Marks will let this go only one time and one time only.

I went and got the next size down slippers and let her see them and went home.

- for 24 hours I thought about what she said and made me feel like a lier about how much the slippers were worn and the animal hair.

- did not even put on the replacement slippers because I was just fuming about how I was treated.

- brought the slippers back for a refund

because of how I was treated

- do not want to shop a marks anymore specifically because of the way I was treated. I do not need that kind of treatment when I go shopping.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Marks Work Wearhouse Cons: Sales clerks handling of an exchange issue.

Location: 95 Aberdeen Ave, St. John'S, Division 1, NL A1A5N6

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