I was looking for a new pair of work boots. The company policy requires them to be at least 6 inch.
I had a boot that was clearly labeled 6 inch and another boot that was not labeled but met the CSA etc. requirements and was nearly the same in appearance. I placed the 2 boots beside each other and was comparing them when the manager came by and offered to help. She said one is a work boot and one is a hiking boot.
I pointed out the fact that both boots met the requirements for safety labels, (CSA, electrical etc). She didn't have an answer for this. I was about to take a picture of the 2 boots for comparison and she stopped me. "you can't take pictures in here!
I said well I am just taking them for comparison purposes to make sure that I purchase the proper boots. She ( the manager) said that I was not permitted to take pictures in the store. I asked why not? She said, "we just don't allow it" I said well I don't see any signs and what does your policy say.
She said she would have to take my name and information and reply to me later! I say BS! I left my e-mail and am currently waiting for this policy information.
That all being said, don't these so called managers have any customer service training?? I found her very rude and I will take my business elsewhere.
Review about: Marks Work Wearhouse Manager.