Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Online ordering system is terrible. Once ordered, an order cannot be changed or cancelled, or even seen anywhere online.

There is no way to find out what the status is or why there is a delay. My order took 2 weeks and 3 emails to sort out. The customer call centre is totally swamped and after a long wait tells you the order will ship the next day whether or not it will. Emails take days to be returned.

And since the store has a 14 day price adjustment policy, they give you a hard time to get an adjustment , even if the 2 weeks was taken up in shipping delay. Of course they charged my credit card immediately not when shipped.

I do not plan on dealing with Marks again until they decide if they want to be an online merchant or not. The level of service is just not acceptable.

Product or Service Mentioned: Marks Work Wearhouse Shipping Service.

Reason of review: Problems with payment.

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